Welcome to our Privacy Policy

COUNCIL OF L J HOOKER FRANCHISE OWNERS INCORPORATED ABN 63 452 880 768
(Registered Association Incorporation Number Y1046644)

LJ Hooker Franchise Owners Council Privacy Policy

COUNCIL OF L J HOOKER FRANCHISE OWNERS INCORPORATED (ABN 63 452 880 768) (Registered Association Incorporation Number Y1046644) trading as "LJ Hooker Franchise Owners Council" ("we", "us" or the "Council") is committed to privacy protection. At www.ljhfoc.com("this site"), we understand the importance of keeping personal information private and secure. This privacy policy ("Privacy Policy") sets out how we obtain, use, manage and disclose personal information and safeguard privacy. If you would like more information, please don't hesitate to contact us.

We care about your privacy:
We will never rent, trade or sell your email address to anyone.
We will never publicly display your email address or other personal details that identify you.

The Australian Privacy Principles

We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.

What is "personal information"?

In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “personal information”. The types of personal information collected by us may differ, depending on whether you are, or would like to become, a member, a Councillor, customer, supplier, employee or independent contractor.

Personal information held by the Council may include your:

• name and date of birth;
• residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
• bank account and/or credit card details for agreed billing purposes;
• any information that you provided to us during your account creation process or added to your user profile;
• preferences and password for using this site and your computer and connection information; and
• any information that you otherwise share with us.

How we may collect your personal information

At this site, we only collect personal information that is necessary for us to conduct our business, which includes (without limitation) enabling users of this site to:

• obtain general information about the Council and various offers available to members of the Council and/or members of the LJ Hooker franchise network; 
• apply for membership of the Council;
• apply for nomination or election as a Councillor of the Council; and
• submit concerns or issues to be put forward to the franchisor of the LJ Hooker franchise network.

Information that you provide to us

We may collect personal information that you provide to us about yourself when you:

• use this site, including (without limitation) when you:
  • create a user account;
  • add information to your user profile;
  • purchase any services through this site;
  • add reviews, forum or chat room messages or comments in any elements of this site that permit user-generated content;
  • register for access to premium content or request certain premium features; or
  • complete an online contact form to contact us or any third party supplier;
• provide information to us by telephone or through marketing or application forms; or
• send us an email or other communication.

IP addresses

This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Council collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Council may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.

How we may use your personal information

Your personal information may be used in order to:

• verify your identity;
• market and provide to you information, goods and services, including offers from third-party suppliers;
• assist you to place orders and/or make applications through this site;
• review, assess and progress any application made by you through this site;
• process any purchases of services that you may make through this site (including membership fees), including charging, billing and collecting debts;
• make changes to your account;
• respond to any queries or feedback we receive from you;
• conduct appropriate checks for credit-worthiness and for fraud;
• prevent and detect any misuse of, or fraudulent activities involving, this site;
• conduct research and development in respect of our services;
• enforce the terms and conditions or our engagement with you;
• gain an understanding of your information and communication needs or obtain your feedback or views about our services in order for us to improve them; and/or
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,

and for any other purpose reasonably considered necessary or desirable by the Council in relation to the operation of our business.

From time to time we may email our customers or members with news, information and offers relating to our own services or those of selected partners. Your personal information may also be collected so that the Council can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease using this site. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.

When we may disclose your personal information

Information provided to suppliers

When you acquire or access any other goods or services from a third party supplier through this site, we will provide to that supplier such information as is necessary to enable it to process and administer your order. Such information will include personal information about you, including (without limitation) your name and contact details.

Information provided to other organisations

In order to deliver the services you require or for the purposes set out above, the Council may disclose your personal information to organisations outside the Council. Your personal information may be disclosed to these organisations only in relation to this site, and the Council takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:

• customer enquiries;
• mailing systems;
• billing and debt-recovery functions;
• information technology services;
• marketing, telemarketing and sales services;
• market research; and
• website usage analysis.

In addition, we may disclose your personal information to:

• your authorised representatives or legal advisers (when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
• our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law;
• organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
• the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

Contacting us about privacy

If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, or if you wish to make a complaint about how the Council has handled your personal information, please contact us by email to privacy@ljhfoc.com or by post.

Access and Corrections to your personal information

In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:

• be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
• have an unreasonable impact on another person’s privacy; or
• prejudice an investigation of unlawful activity.

We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.

If we refuse to give you access, we will provide you with reasons for our refusal.

Correcting your personal information

We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Storage and security of your personal information

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.

The Council cannot provide a guarantee with respect to the security of your Personal Information and we will not be liable for any breach of security or unintended loss or disclosure of information due to this site being linked to the internet.

You must ensure your login information for this site, including any username and password are kept strictly secret.  We cannot be held liable where you have not kept your username and password strictly confidential.

Third party websites

This site may contain links from which you may click-through to third party websites, in which case we recommend that you refer to the privacy statement of the third party websites you visit. This Privacy Policy applies to this site only and the Council assumes no responsibility for the content, polices or practices of any third party websites or for the collection, use and disclosure of your personal information by such third party websites.

Re-marketing

We may use Google AdWords and/or Facebook or similar re-marketing services to advertise on third party websites to previous visitors to this site based upon their activity on this site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.

You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.

Changes to this Privacy Policy

From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this site.

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If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Federal Privacy Commissioner’s website (see https://www.oaic.gov.au/).